Some customers may be receiving duplicate charges

Incident Report for Curve

Resolved

This issue has now been resolved and we are now taking steps to correct any impacted transactions.

Posted Jan 23, 2020 - 13:51 UTC

Identified

We have identified the root cause of the issue and are currently working on implementing a fix. Please be assured any duplicate charges will be refunded once the fix is in place.

Posted Jan 23, 2020 - 13:05 UTC

Investigating

We are currently experiencing intermittent issues with processing transactions, meaning some customers may experience a duplicate charge when attempting to make a payment.

We understand that this is frustrating and we apologise for any inconvenience caused. We are continuing to investigate the issue and will let you know as soon as this has been resolved.

If you have been affected, please be assured any duplicate charges will be refunded. We recommend that you carry a backup card during this time.

Posted Jan 23, 2020 - 11:55 UTC

This incident affected: Transactions processing.