All Systems Operational

About This Site

At Curve, the reliability of our service is a top priority. This status page, contains update on the status of our systems. If there are interruptions to service, we will post a note here.

Get in touch with our support@imaginecurve.com if you need help :)

Mobile Applications Operational
Transactions Processing Operational
E-Mail Delivery ? Operational
In-app Curve tools ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 25, 2019

No incidents reported today.

Aug 24, 2019

No incidents reported.

Aug 23, 2019

No incidents reported.

Aug 22, 2019

No incidents reported.

Aug 21, 2019

No incidents reported.

Aug 20, 2019

No incidents reported.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019
Some customers may be experiencing declines
Resolved - We experienced a disruption to our service today which caused some of our customers to receive declines when making payments and have issues using some features in the Curve app. This issue has now been fixed and transactions are being processed as normal. We're very sorry for the inconvenience caused.
Aug 17, 13:26 UTC
Monitoring - A fix has been implemented for this issue and we are monitoring the results. We're very sorry for any inconvenience caused and will update you again as soon as possible.
Aug 17, 12:47 UTC
Identified - The issue has been identified and a fix is being implemented.
Aug 17, 11:47 UTC
Update - We are continuing to investigate this issue.
Aug 17, 09:57 UTC
Investigating - We are currently experiencing intermittent issues with processing transactions, meaning some customers may experience a decline when attempting to make a payment. We understand that this is frustrating and we’re sorry about the inconvenience.

We will let you know as soon as the issue has been fixed. We recommend that you carry a backup card during this time.
Aug 17, 09:42 UTC
Aug 16, 2019

No incidents reported.

Aug 15, 2019
Issue processing transactions
Resolved - Between 12:28 and 13:10 BST, we experienced a disruption to our service, which caused some of our customers to receive declines when making payments. This issue has now been fixed and transactions are being processed as normal. We're very sorry for the inconvenience caused.
Aug 15, 12:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 15, 12:11 UTC
Investigating - We are currently experiencing issues with processing transactions, meaning some customers may experience a decline when attempting to make a payment. We understand that this is frustrating and we’re sorry about the inconvenience.

We will let you know as soon as the issue has been fixed. We recommend that you carry a backup card during this time.
Aug 15, 11:45 UTC
Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019
Some customers may be experiencing declines
Resolved - Between 12:50 and 13:15 BST, we experienced a disruption to our service, which caused some of our customers to receive declines when making payments. This issue has now been fixed and transactions are being processed as normal. We're very sorry for the inconvenience caused.
Aug 12, 12:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 12, 12:16 UTC
Investigating - We are currently experiencing intermittent issues with processing transactions, meaning some customers may experience a decline when attempting to make a payment. We understand that this is frustrating and we’re sorry about the inconvenience.

We will let you know as soon as the issue has been fixed. We recommend that you carry a backup card during this time.
Aug 12, 11:55 UTC
Aug 11, 2019
Planned maintenance Sunday 11th August
Completed - The scheduled maintenance has been completed.
Aug 11, 05:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 02:15 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 9, 19:53 UTC
Scheduled - We’re carrying out planned maintenance work for 3 hours on Sunday 11th of August between 03:15 and 06:15 AM BST. Some payments may not go through, meaning your card could be declined at this time. Please carry an extra card. We're sorry for any problems this causes you.
Aug 9, 19:52 UTC
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