Curve, Ltd. Status

All Systems Operational

About This Site

At Curve, the reliability of our service is a top priority. This status page, contains update on the status of our systems. If there are interruptions to service, we will post a note here.

Get in touch with our support@imaginecurve.com if you need help :)

Mobile Applications Operational

Transactions Processing Operational

E-Mail Delivery Operational

In-app Curve tools Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[Scheduled] Planned maintenance on Sunday 6th October Oct 6, 03:15-06:15 UTC

The networks that serve our platform are carrying out planned maintenance work on Sunday 6th of October at 03:15 BST. A small number of payments may not go through during this 3 hour window, meaning your Curve card could be declined. Please carry a back up card during this time. We're sorry for any inconvenience this may cause.
Posted on Oct 3, 17:06 UTC

Past Incidents

Jan 26, 2020

Planned maintenance Sunday 26th January

Completed - The scheduled maintenance has been completed.
Jan 26, 04:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 04:15 UTC

Scheduled - We are carrying out planned maintenance work on Sunday 26th of January at 04:15 GMT until 04:45 GMT. Some payments may not go through, meaning your card could be declined. Please carry an extra card during this time.
Jan 24, 13:07 UTC

Jan 25, 2020

No incidents reported.

Jan 24, 2020

No incidents reported.

Jan 23, 2020

Some customers may be receiving duplicate charges

Resolved - This issue has now been resolved and we are now taking steps to correct any impacted transactions.
Jan 23, 13:51 UTC

Identified - We have identified the root cause of the issue and are currently working on implementing a fix. Please be assured any duplicate charges will be refunded once the fix is in place.
Jan 23, 13:05 UTC

Investigating - We are currently experiencing intermittent issues with processing transactions, meaning some customers may experience a duplicate charge when attempting to make a payment.

We understand that this is frustrating and we apologise for any inconvenience caused. We are continuing to investigate the issue and will let you know as soon as this has been resolved.

If you have been affected, please be assured any duplicate charges will be refunded. We recommend that you carry a backup card during this time.
Jan 23, 11:55 UTC

Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

Some customers may be experiencing declines

Resolved - This incident has been identified and resolved.
Jan 14, 15:15 UTC

Update - We are continuing to investigate this issue.
Jan 14, 15:11 UTC

Investigating - We are currently experiencing intermittent issues with processing transactions, meaning some customers may experience a decline when attempting to make a payment. We understand that this is frustrating and we’re sorry about the inconvenience.

We will let you know as soon as the issue has been fixed. We recommend that you carry a backup card during this time.
Jan 14, 15:07 UTC

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.